Refund policy
Returns and Refunds
We want you to love your setup. If something is not right, you have 30 days from delivery to start a return.
What qualifies
- Items must be unused, in original condition, and in the original packaging.
- Nets, screens and turf that have been hung, hit into, cut or installed cannot be returned unless they arrived damaged or defective.
How to start a return
Email us at jim@sliceofthepiemarketing.com with your order number and what you want to return. We will reply with return instructions and the address to ship to. Please do not send items back without contacting us first. Returns sent without instructions may not be accepted.
Return shipping
Our products ship direct from the manufacturer. Many of them are large and heavy, and some ship by freight. If you are returning an item because you changed your mind, you pay the return shipping. For freight items that cost can be significant, and we will tell you the estimate before you send anything back. If we sent the wrong item, or it arrived damaged or defective, we cover return shipping.
Damaged or defective items
Inspect your order when it arrives. If anything is damaged or defective, email us within 7 days of delivery with photos of the item and the packaging. We will make it right with a replacement or a refund. Many products also carry a manufacturer warranty, and we will help you file a claim.
Refunds
Once the manufacturer receives and inspects your return, we will email you. Approved refunds go back to your original payment method, usually within 5 to 10 business days. Original shipping charges are not refunded unless the return is due to our error.
Exchanges
The fastest way to swap an item is to return the one you have and place a new order for the one you want.
Questions
Email jim@sliceofthepiemarketing.com and a real person will get back to you.